Customer Service & Support:

Please email us at support@skyurnspet.com

FAQs

Will the pet urn vase fit my pet?
Our urn will hold up to 55 cubic inches of ashes which equates to approximately 55 lbs. For larger pets, our customers commonly place the majority of the ashes in our urn, and then either spread the remaining ashes in meaningful locations, or place them in other memorial containers. View Our Urns »

How does the pet urn vase work?

Our urn is made of high quality hand-crafted ceramic and wood. The top section of the urn is a water tight vase that can hold flowers, plants and other momentos. The bottom section of the urn is a compartment that holds the ashes within a sealed cremations bag. There is a hole with a tight fitting rubber plug underneath the urn that allows access to the sealed ashes bag. View our cremation transfer process here »

What are the dimensions of the pet urn vase?
Height: 10 3/4” 
 Width: 4 3/8

How tall is the vase section of the urn?
The vase section of the urn is 5" tall, a perfect container for flowers and many other keepsakes. View Our Urns »

Who puts the ashes in my pet urn vase?
If you are working with a veterinarian, the remains are usually returned in a plastic bag that are often within a cardboard or tin box. A crematory will transfer the ashes for you, or if you would like to do it yourself: view our cremation transfer process »

What colors do you offer?

Currently we have four beautiful color combinations. 

• White with Dark Wood

• White with Light Wood
• Pale Blue with Dark Wood

• Grey with Dark Wood

All of our color options bring a natural warmth into your home with a beautiful wooden disk that provides a clean contrast between the vase top section and the urn vessel bottom. View Our Urns »


Do you offer engraving?
Yes. The wood portion of the Vase Urn can be engraved. We offer 2 font choices: Serif and Sans Serif. We engrave and ship out your urn within 2-3 days. Engraving costs $39. 

 Order an Engraved Urn »

Can I make changes to my order?
We accept order changes until we pack up your urn. We try to pack orders the day we get them. We'll do everything we can to help accommodate changes - just give us a call at (404) 262-3836

. View Our Urns »

How long will it take for my urn to ship?
We try to ship within 24 hours of the order being placed. Engraved urns may take up to 48 hrs to ship. 

View Our Urns »

What is your return policy?
Please click here to review the refund policy » 



What happens if my urn breaks? Are your products guaranteed?
We guarantee our products for life and will do whatever we can to make sure you are 100% satisfied. If your urn breaks, send it back to us and we will ship you a new one.

View Our Urns »