Customer Service & Support:

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What urn size is right?
Vega Urns: Our medium Vega Vase urn will hold up to 55 cubic inches of ashes which equates to approximately 60 lbs. Our large Vega Vase Urn will hold up to 105 cubic inches of ashes which equates to approximately 110 lbs.  View Our Urns »

What are the dimensions of the pet urn vase?
Vega Large urn: 12.5" h x 5.25" w
Vega Medium urn: 10.75" h x 4.25" w
Sol Urn: 12.5" h x 6.5" w

How does the urn vase work?

Our urn is made of high quality hand-crafted ceramic and wood. The removable top section of the urn is a water tight vase that can hold flowers, plants and other momentos. The bottom section of the urn is a compartment that holds the ashes within a sealed cremations bag. View Our Urns »

Who puts the ashes in my urn vase?
If you are working with a funeral home or crematory, the remains are usually returned in a plastic bag that are often within a cardboard or tin box. A crematory will transfer the ashes for you, or if you would like to do it yourself: view our cremation transfer process »

What colors do you offer?

Currently we have 2 urn styles: Vega & Sol. The Vega urn is available in five color combinations: 

• White with Dark Wood

• White with Light Wood
• Pale Blue with Dark Wood

• Grey with Dark Wood
• Black with Dark Wood

All of our color options bring a natural warmth into your home with a beautiful wooden disk that provides a clean contrast between the vase top section and the urn vessel bottom. View Our Urns »

The Sol indoor/outdoor urn is available in 1 color: white/grey.

Do you offer engraving?
Yes, we offer engraving on all of our urn styles. We offer 2 font choices: Serif and Sans Serif. We engrave and ship out your urn within 2 days! Engraving costs $39. 

 Order an Engraved Urn »

Can I make changes to my order?
We accept order changes until we pack up your urn. We try to pack orders the day we get them. We'll do everything we can to help accommodate changes - just email us at:

. View Our Urns »

How long will it take for my urn to ship?
Engraved or non-engraved urns ship in 2 business days.  

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What is your return policy?
Please click here to review the refund policy » 

What happens if my urn breaks? Are your products guaranteed?
We guarantee our products for life and will do whatever we can to make sure you are 100% satisfied. If your urn breaks, send it back to us and we will ship you a new one.

View Our Urns »